Carnival Cruise Line is extending its pause of North American operations to May 11.
Carnival has announced it is extending the pause of its operations. In a new statement the cruise line says to be working with their guests to address this disruption to their vacation plans and the company extends its apologies.
For guests’ convenience, the cruise line has automated the customer service process and guests and travel agent partners are requested to use the online forms as requested in emails being sent.
The company’s offices in Greater Miami remain closed at the direction of local officials and consequently the ability to handle calls has been severely impacted by the ongoing situation.
The web address for customers to make a selection can be found here. Please note that requests can only be submitted through this link for sailings impacted by these cancellations.
This decision also has implications for the thousands of crew members who remain on the ships. Carnival is working diligently to continue to take care of them and get them home where possible.