As the COVID-19 situation continues to evolve Carnival, Cunard, Holland America Line, P&O Cruises, Princess Cruises and Seabourn – all part of the Carnival Corporation, have made the decision to extend the suspension of all voyages an additional month.
CARNIVAL CRUISE LINE
Carnival is extending the pause of its operations until May 11. The company’s offices in Greater Miami remain closed at the direction of local officials and consequently the ability to handle calls has been severely impacted by the ongoing situation. To be able to better assist guests the cruise line has automated the customer service process and guests and travel agent partners are requested to use the online forms on this website. Please note that requests can only be submitted through this link for sailings impacted by these cancellations.
CUNARD
Cunard is extending the suspension of all voyages up to and including May 15, 2020. For all guests impacted by this suspension, Cunard will provide a 125% Future Cruise Credit. This Future Cruise Credit will be applied automatically to their guest account for use on a future Cunard voyage. This can be redeemed against any new booking, on any voyage sailing before the end of March 2022, providing the booking is made by the end of December 2021. Full details on voyage cancellations and Cunard’s current cancellation policies can be found on Cunard.com.
HOLLAND AMERICA LINE
Holland America has decided to extend its pause of global cruise operations for an additional 30 days, cancelling sailings scheduled to depart through May 14, 2020.
Guests will receive notification from HAL regarding options for selecting either a Future Cruise Credit for 125% of their booking value plus an additional $250 shipboard credit or a full refund. Guests do not need to call to cancel, however, they may visit hollandamerica.com to indicate their preference for a 125% Future Cruise Credit with the bonus $250 shipboard credit or 100% refund. Holland America Line will reimburse cancellation fees for air and other arrangements for travel to and from the cancelled cruise.
P&O CRUISES
P&Ois extending its pause in operations until May 15. All guests with a holiday booked up to and including May 15 this year will automatically receive a future cruise credit of 125% for a future cruise sailing any time before the end of March 2022 – simply book by 31 December 2021. If, for any reason, the enhanced 125% Future Cruise Credit offer does not meet guests needs, they are requested P&O Cruises via this Refund Request Form.
The current restrictions have also forced the temporary slow down of work by MEYER WERFT in Germany, where the final outfitting on Iona is being completed. for a closer look at Iona click here.
PRINCESS CRUISES
Princess previously announced it is pausing the global operations of its 18 cruise ships for two months (60 days) to May 10. Princess is offering guests the opportunity to transfer 100% of the money paid for their cancelled cruise to a future cruise of their choice. The company will add an additional generous future cruise credit benefit which can be applied to the cruise fare or onboard expenses. The future cruise credit can be used on any voyage departing through May 1, 2022. If the future cruise credit option does not work for some guests, they will be able to complete an electronic form on princess.com.
SEABOURN
Seabourn will extend the voluntarily pause of global operations for its five cruise ships for an additional 30 days. The 30-day extension includes sailings scheduled to depart through May 14, 2020. Seabourn guests on impacted voyages will receive a 125% refund of the fare paid in the form of a future cruise credit, which can be applied toward any future cruise through December 31, 2021. For guests who do not opt to choose the 125% future cruise credit, a 100% refund of the monies paid to Seabourn will be reimbursed to the original form of payment.